I brought my car to get fixed here but had to wait a week to get it back because the part was not available and the parts supplier dealership provided the wrong part which is not the fault of import auto but my car was still over heating after they fixed it and what I am not happy about is that they didn’t see that the hose was leaking. My mechanic in dc is the one who found that and fixed it! Also there was a noise coming from the car which they couldn’t fix and again my mechanic in dc determined that it was due to low oil and fixed the issue after changing the oil and replenishing it. Oh also the guys at Import Auto forgot to close the radiator cap after doing the work which caused coolant to spill out while I am driving. For those reasons I am not happy with my experience at this place.
We notified you of multiple problems with the vehicle.We showed you the fan was broken causing overheating. We also notified you of the coolant leak coming from the top of the radiator seam and told you it will overheat from coolant loss! The oil dipstick on your car was broken and pushed in!!! Which I showed you in person that I cannot even check the oil level! You told me you were selling the car and only wanted to keep it running. You were gonna bring it in for oil change but did not return. As far as the radiator cap, that we apologize for, you came to pick up the car and on that day as you remember the storm knocked a tree down and we had no electricity. We were wrapping up on your car and got distracted while moving things around that flew across the shop from high winds. I handed you the keys and I should I checked the cap again for that I apologize.
- Import Auto Service - Alexandria