Have been using this shop for many years but it seems that their service integrity has declined time over time.
Mr. Jabboury, Thank you for taking the time to share your feedback with us. We genuinely value all customer input, and I'm sorry to hear that you were dissatisfied with the price you paid. We discussed the repairs on your car with you and gave you the estimate on 4/30/24. You asked for the "best price" and a discount to which I eventually told you I would deduct the diagnostic fee. We repaired the car 6/10/2024. We mentioned we need to add an additional part which was compromised during repair. You asked for additional discounts which we could not do. You ended up paying $1098 instead of $1000 you wanted. Over the years you have been coming to us you have always asked for discounts and I have always tried to to work with you to keep you happy. We understand that everyone loves a good deal but we can't always accomadate for what you think is the "best price". I hope you understand. If you have any further questions or need assistance with anything else, please don't hesitate to reach out. We're here to help. Thank you Raju
- Import Auto Service - Alexandria