Best Auto Repair, Alexandria

CONTACT US
FacebookYelpGoogle My Business ColorYou Tube

INSURANCE QUESTIONS

Working Hours
  • Mon 8:00AM - 6:00PM
    Tue 8:00AM - 6:00PM
  • Wed 8:00AM - 6:00PM
    Thu 8:00AM - 6:00PM
  • Fri 8:00AM - 6:00PM
    Sat 8:00AM - 2:00PM
  • Sun Closed

INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 703-569-2332 or make an appointment online!

What People Say About Us

  • reviewicon

    Amazing business and great customer service my whole family has been going here for years and we will continue always reasonable with prices and always convenient. Any issue with your vehicle bring it here, your in good hands.

  • reviewicon

    They have an admirable work ethic, integrity and reasonable price for their service. The best in Nova.

  • reviewicon

    I have been a loyal customer of Import Auto Service for more than a decade. They are professional, responsive, courteous, and, most importantly, honest. Their work is of the highest quality and I have also found their service charges to be significantly lower than their competitors. I would strongly encourage anyone to get an estimate from the professionals at Import Auto before they decide to have work done by someone else. I have never been disappointed and what I value most, as a military veteran, is their integrity and and commitment to service excellence.

  • reviewicon

    These guys know European Autos. I found them using the Open Bay app. If I hadn't used it, I'm not sure I would have found them otherwise. I needed an oil change for my Audi, and the dealer didn't have any openings for almost 45 days! I needed someone who worked exclusively on German or European automobiles and these guys fit the bill. All the other patrons I met there were there for service on their Mercedes, BMW, Audi or Volkswagen. Some had been loyal customers for some time. Based on my experience, I will be back.

  • reviewicon

    Best shop ever, super professional and very reliable work and very friendly, if you need good work done, come to these guys.

  • reviewicon

    Absolutely awesome service! They got me in for routine maintenance on my vehicle. I was a little skeptical because it was in the back of a gas station, but the people were so friendly, did a great job and when I picked up my car they gave me gift bag with reusable shopping bag, mug, key chain and cloth to clean glasses. I was very impressed. Definitely going back here and recommending to all my friends!!

  • reviewicon

    Great place, they know their BMW's and prices are very reasonable!

  • reviewicon

    The auto service is fantastic. I am so happy I found them. They initially helped me with my tire pressure as a result of a nail. They are precise, ethical, clean, and polite. I can trust them with my vehicle. The prices are fair, and the work done by them impecable. They know how to work on Ranges.

  • reviewicon

    I really love this place. I have been going since it opened. I had the hugest crush on the son of the owner and I would come in after class when I was in high school and tried to talk to him. Then he moved and I never saw him again. Oh yea, the work is good and they usually hook you up with a free car wash.

  • reviewicon

    Amazing business and great customer service my whole family has been going here for years and we will continue always reasonable with prices and always convenient. Any issue with your vehicle bring it here, your in good hands.

Call us for service: 703-569-2332

ASE (Automotive Service Excellence)
BBB Accredited Business
Virginia Department of Environment Quality
OBDII Certified
BMW & Mercedes factory Trained Mechanics
  • Car Care Aware