Best Auto Repair, Alexandria

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CODE OF ETHICS

Working Hours
  • Mon 8:00AM - 6:00PM
    Tue 8:00AM - 6:00PM
  • Wed 8:00AM - 6:00PM
    Thu 8:00AM - 6:00PM
  • Fri 8:00AM - 6:00PM
    Sat 8:00AM - 2:00PM
  • Sun Closed

CODE OF ETHICS

  • To perform high quality repair service at a fair and just price.
  • To have a sense of personal obligation to each customer.
  • To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
  • To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
  • To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
  • To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
  • To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
  • To notify the customer if appointments or completion promises cannot be kept.

What People Say About Us

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    Amazing business and great customer service my whole family has been going here for years and we will continue always reasonable with prices and always convenient. Any issue with your vehicle bring it here, your in good hands.

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    They have an admirable work ethic, integrity and reasonable price for their service. The best in Nova.

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    I have been a loyal customer of Import Auto Service for more than a decade. They are professional, responsive, courteous, and, most importantly, honest. Their work is of the highest quality and I have also found their service charges to be significantly lower than their competitors. I would strongly encourage anyone to get an estimate from the professionals at Import Auto before they decide to have work done by someone else. I have never been disappointed and what I value most, as a military veteran, is their integrity and and commitment to service excellence.

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    These guys know European Autos. I found them using the Open Bay app. If I hadn't used it, I'm not sure I would have found them otherwise. I needed an oil change for my Audi, and the dealer didn't have any openings for almost 45 days! I needed someone who worked exclusively on German or European automobiles and these guys fit the bill. All the other patrons I met there were there for service on their Mercedes, BMW, Audi or Volkswagen. Some had been loyal customers for some time. Based on my experience, I will be back.

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    Best shop ever, super professional and very reliable work and very friendly, if you need good work done, come to these guys.

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    Absolutely awesome service! They got me in for routine maintenance on my vehicle. I was a little skeptical because it was in the back of a gas station, but the people were so friendly, did a great job and when I picked up my car they gave me gift bag with reusable shopping bag, mug, key chain and cloth to clean glasses. I was very impressed. Definitely going back here and recommending to all my friends!!

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    Great place, they know their BMW's and prices are very reasonable!

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    The auto service is fantastic. I am so happy I found them. They initially helped me with my tire pressure as a result of a nail. They are precise, ethical, clean, and polite. I can trust them with my vehicle. The prices are fair, and the work done by them impecable. They know how to work on Ranges.

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    I really love this place. I have been going since it opened. I had the hugest crush on the son of the owner and I would come in after class when I was in high school and tried to talk to him. Then he moved and I never saw him again. Oh yea, the work is good and they usually hook you up with a free car wash.

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    Amazing business and great customer service my whole family has been going here for years and we will continue always reasonable with prices and always convenient. Any issue with your vehicle bring it here, your in good hands.

Call us for service: 703-569-2332

ASE (Automotive Service Excellence)
BBB Accredited Business
Virginia Department of Environment Quality
OBDII Certified
BMW & Mercedes factory Trained Mechanics
  • Car Care Aware